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Contact & support
Customer support, bug reports, feature requests and business enquiries. One inbox, read by the publisher.
We read every message and usually reply within a few business days. Please write in English or Portuguese.
For a faster answer
Most problems can be solved in one reply when the first message includes:
- The pack name and version, as shown in the Package Manager
- Your Unity version and render pipeline (URP, Built-in or HDRP)
- What you expected and what happened instead
- A screenshot, and the Console message if there is one
- Your invoice number if the question is about a purchase
Topics
What you can write about
Support
Help with a pack
Import problems, materials in another render pipeline, attaching weapons to a rig. The pack FAQ covers the common ones.
Feedback
Bugs and requests
A pivot that feels off, a missing weapon type, an idea for the next pack. Reports with a screenshot get fixed first.
Business
Licensing and press
Questions about using the packs in your project, custom work, bundles or coverage. Purchases and payments are processed by the Unity Asset Store, and refund requests follow its refund policy.